Managing a Diverse Workforce Successfully Inside Public Administration

In Diversity United! Three words that are extremely important for life and work in the EU. For business and administration, the diverse and different skills of employees are an important basis for meeting the needs of customers and citizens in a way that fulfils service expectations, and for demonstrating positive performance.

The consequences of demographic and social change, digitisation, globalisation, European integration, increased requirements on environmental protection, and New Work – as well as increasing diversity in the population and the workforce – pose challenges for innovative and modern HR work. The complexity of these topics is constantly expanding, thus demanding proactive responses and virtually simultaneous action. In addition to traditional administration and care of personnel, HR management has an active role to play in supporting the (digital) transformation with appropriate tools and programmes, and in advising and supporting managers and employees.